ORDERING & SHIPPING QUESTIONS
I’m having trouble with my saved payment information. Can you help?
Café Yumm! does not see your payment method. Please contact Shopify’s tech support.
Shipping rates seem really expensive. Can you tell me why?
Because it’s a natural product, Yumm! Sauce can only be shipped unrefrigerated for up to three days at 70 degrees or less. This temperature requirement, along with the shipping distance from Oregon and the package weight, affect the shipping cost which is calculated by UPS.
PRO TIP: Do your friends and family crave Yumm! Sauce too? Order together and save! The price of shipping is more affordable when you buy multiple bottles or cases of jars in one order rather than shipping individual orders separately. Plus, a jar of Yumm! Sauce makes a wonderful gift, so the more the merrier!
The good news is that ground and 3-day shipping rates generally become available across the country during the fall and winter months as temperatures drop. You can subscribe to our newsletter for updates or follow us on Facebook and Instagram, though checking the online store periodically is the best way to know the current available options for your region.
We are continually exploring ways to improve our shop, the ordering process, and product costs!
Why did my shipping cost change from one day to the next?
UPS may change rates at any time. Rates can also change if you update a shipping address and shipping options may change due to weather.
I live in Florida and I can only select one-day shipping. Why is that?
Yumm! Sauce requires refrigeration and we have to ship it on ice with overnight service if you live in a warm area. You may want to check back should your weather cool down.
I live in New York and it’s cold outside. Why does shipping cost so much?
Ground shipping is not available for states that are more distant (from Oregon). This forces us to choose a more expensive shipping method.
Will an invoice be included in the package?
No, we do not include any invoices or other documents with pricing in the package.
How can I include a gift message with my gift card order or Yumm! Sauce order?
Call our office. Give us the message you want to include, the order number, and the recipient's name. If possible in the future, we may include this option online.
When do you ship?
Overnight orders usually ship within 1-3 business days (Tuesday through Thursday). Ground shipping orders (when available) received Friday – Thursday will be shipped the following Monday. Major holidays and hot weather may affect this.
Can you give me a tracking number?
You will receive a tracking number in an email when we ship your package on Tuesday.
Can I order your Jalapeño Sesame Salsa online?
At this time, Jal-Ses!™ is only available for purchase in our restaurants and in select grocery stores. We will continue to research a viable option for offering this product through our online store in the future.
How long will my Yumm! Sauce keep?
The “Enjoy By” date listed on our jars and bottles is 6 months from the date of production. We typically ship products with a shelf life that ranges from 2-4 months. Because it’s a natural product, this ensures that the quality is what our fans love and expect, and while it may be somewhat conservative, this guideline is necessary because home storage success varies.
For best results, we encourage immediate refrigeration and that you finish your Yumm! Sauce before the "Enjoy By" date. After the "Enjoy By" date, we encourage you to dispose of the contents and recycle or reuse the container.
Can I freeze Yumm! Sauce?
Yes, but we do not recommend it. Freezing will change the consistency, causing Yumm! Sauce to separate when thawed. Some people use an immersion blender after thawing but results vary.
Is Yumm! Sauce available in my local grocery store.
Visit our website for a list of grocery stores in California, Oregon, and Washington at cafeyumm.com/grocery-stores.
Can I ship Yumm! Sauce on my own?
We cannot advise you how to package and ship Yumm! Sauce other than to point out that perishable, liquid food products require extra consideration. A few general pointers we can share:
- We've found we can ship jars of Yumm! Sauce unrefrigerated *if* the package arrives within three days and the weather does not go above 70°.
- We ship overnight on ice if the weather forecast calls for temperatures above 70°.
- Plenty of bubble wrap and extra layers of cardboard can spell success.
SHIPPING MATERIALS QUESTIONS
Can I reuse, recycle, or return packing materials from my order?
We are passionate about sustainability and always on the lookout for Earth-friendly options. At this time, we cannot accept returned shipping materials - however, we encourage you to please follow the recycling instructions listed on each packing item and check with your local municipal recycling provider for the best way to keep packing materials out of the landfill. Many of these items can also be reused for personal shipping or storage needs. Thank you for your care!