It's heating up! Due to warming weather, overnight shipping may be required for some states. Order Yumm! Sauce by Thursday to receive your shipment the following week. We ship on Mondays only.

Common Questions

ORDERING & SHIPPING QUESTIONS

Q: I’m having trouble with my saved payment information. Can you help?
A: Café Yumm! does not see your payment method so you will want to contact Shopify’s tech support.

 

Q: Why did my shipping cost change from one day to the next?
A: UPS may change rates at any time. Rates can also change if you update a shipping address and shipping options may change due to weather.

 

Q: I live in Florida and I can only select one-day shipping. Why is that?
A: Yumm! Sauce requires refrigeration and we have to ship it on ice with overnight service if you live in a warm area. You may want to check back should your weather cool down.
 
Q: I live in New York and it’s cold outside. Why does shipping cost so much?
A: Ground shipping is not available for states that are more distant (from Oregon). This forces us to choose a more expensive shipping method.
 
Q: Why aren't the large bottles for sale?
A: We can only ship jars at this time; however, we may explore shipping the one-liter bottles in the future.
 
Q: Will an invoice be included in the package?
A: No, we do not include any invoices or other documents with pricing in the package.
 
Q: How can I include a gift message with my gift card order or Yumm! Sauce order?
A: Call our office. Give us the message you want to include, the order number, and the recipient's name.
If possible in the future, we may include this option online.
 
Q: When do you ship?
A: Each week, we ship on Monday because the packages need to arrive within three business days. Major holidays and hot weather may affect this.
 
Q: Can you give me a tracking number?
A: You will receive a tracking number in an email when we ship your package on Monday.
 
ENJOYMENT QUESTIONS

Q: How long will my Yumm! Sauce keep?
A: We ship Yumm! Sauce that states an “Enjoy by” date at least three months in the future.

Q: Can I freeze Yumm! Sauce?
A: Yes, but we do not recommend it. Freezing will change the consistency, causing Yumm! Sauce to separate when thawed. Some people use an immersion blender after thawing and results will vary.

Q: Is Yumm! Sauce available in my local grocery store.
A: Visit our website for a list of grocery stores in California, Oregon, and Washington at cafeyumm.com/grocery-stores.

Q: Can I ship Yumm! Sauce on my own?
A: We cannot advise you how to package and ship Yumm! Sauce other than to point out that perishable, liquid food products require extra consideration. A few general pointers we can share:

  • We've found we can ship jars of Yumm! Sauce unrefrigerated *if* the package arrives within three days and the weather does not go above 70°
  • We ship overnight on ice if the weather forecast calls for temperatures above 70°
  • We have not tested shipping for the one-liter bottles of sauce
  • Plenty of bubble wrap and extra layers of cardboard can spell success